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Privacy policy


1. MARCHON™ Supplements – Terms of Service

WHO IS RESPONSIBLE FOR YOUR DATA?

Our Privacy Notice applies to the personal data that MARCHON collects and uses. References in this Privacy Notice to “MARCHON”, “we”, “us” or “our” means MARCHON Supplements Ltd (a company registered in England and Wales with registration no 13961244 and registered office at MARCHON Supplements Ltd: Miller & Co, 5 Imperial Court, Laporte Way, Luton, LU4 8FE). We control the ways your personal data are collected and the purposes for which your personal data are used and are therefore the “data controller” for the purposes of the GDPR 2018, UK Data Protection Act 2018 and any other applicable European data protection legislation.

WHAT INFORMATION DOES MARCHON SUPPLEMENTS COLLECT FROM ME?

We collect certain information from you when you share that information with us, when you use our website, attend our events, visit our stores or gyms, communicate with us such as by e-mail, phone call or text message, interact with us through social media, and when you purchase products from us.

  • Personal Information:

    • We may collect certain personal information you share with us, including, but not limited to, your name, company name, physical address, town, telephone number, birthday, gender, and email address.

    • If you create an account with us, we also collect your login and account information, including your username and password.

    • When you purchase products from us, we will additionally collect your billing address and shipping information.

    • We may collect information about your personal preferences including marketing and cookie preferences.

  • Website Visit Information: We also collect certain types of non-personal information whenever you visit our website. By “Site Visit Information” we mean information that does not directly identify you personally, such as IP address, device information, unique identifiers, and browser information.

  • Aggregate Information: Aggregate Information is information that does not identify you in any way. Aggregate Information may be collected when you visit our website, independent of any information you voluntarily enter. Additionally, we may use one or more processes to de-identify information that contains Personal Information, such that only Aggregate Information remains. We may collect, use, store, and transfer Aggregate Information without restriction.

WHAT DOES MARCHON SUPPLEMENTS DO WITH THE INFORMATION IT COLLECTS?

We will only use your information for the purposes for which we have collected it, or the purposes set forth in this Policy, unless you consent otherwise. We will not disclose your Personal Information to third parties other than as described in this Policy, unless you give us consent to do so.

  • Third Parties: We do not sell or lease your information to third-parties.Your information may be held by third parties or we may link to other sites or applications not affiliated, owned, or controlled by us. Further, we may use products and services of third parties, for which the disclosure of your information is necessary, to help us better provide our Services to you (such as Google Analytics, Shopify, and Facebook). We expressly disclaim any and all liability for the actions of third parties. The privacy practices of any third parties are outside the scope of this Privacy Policy and their use or disclosure of your information (including your personal information) will be governed by their own privacy practices or policies. We encourage you to review the privacy practices or policies of those third parties.

  • MARCHON Supplements’ use of your Personal, Analytics, and Site Visit Information: This information helps us operate our website, fulfill orders you place with us, and provide other services, including advertisements, ad serving, and technical support. We also use this information to suggest products and promotions to you, and to send you updates about our company, our events, and our initiatives.

  • MARCHON Supplements sharing of Personal, Analytics, and Site Visit Information: We may share this information with our service providers to assist us with operating our website, selling our products and services, our advertising, and our technical support. We also share Personal Information with third parties to help us provide products and services to you such as fulfilling and delivering orders and processing payments. In these situations, you are using and directing us to intentionally disclose Personal Information so our products and services and your requests can be provided to you.

  • Legal and Law Enforcement Requests: We may disclose, at our sole discretion, your Personal, Analytics and Site Visit information as required by law, or to comply with a legally binding request—such as a subpoena, warrant, or similar legally enforceable request for information.

  • Other Uses and Disclosures: We may also share and disclose your Personal, Analytics, and Site Visit Information: (i) to investigate a possible crime, such as fraud or identity theft; (ii) in connection with the sale, purchase, merger, reorganization, liquidation or dissolution of MARCHON Supplements; (iii) when we believe it is necessary to protect the rights, property, or safety of R.A.D® or other persons; or (iv) as otherwise required or permitted by law, including any contractual obligations of MARCHON Supplements.

CAN I CHOOSE TO STOP RECEIVING MARKETING MESSAGES THAT INFORM YOU ABOUT OUR NEWS AND OFFERS THAT YOU MAY LIKE

As part of our service, we will email you with Supplement news, new products and offers that we have for our customers.  If you do not wish to receive this additional information, you can; opt out at point of sale, choose the ‘opt out/unsubscribe’ option present on our email, reply STOP or UNSUBSCRIBE to any email/text contact. As a previous customer, we may contact you up to 24 months after your purchase. You can ‘unconsent’ to contact at any time choosing the ‘opt out/unsubscribe’ option present on our email, reply STOP or UNSUBSCRIBE to any email/text contact.

You can delete, change, or update your Personal Information at any time by contacting us support@marchon.co.uk. We may require you to provide certain information to verify that it is you making the request. However, note we will not delete information that we are required to retain in order to comply with applicable laws and regulations, or that we are required to retain in order to complete transactions with you.

TO IMPROVE OUR SERVICES, FOR ADMINISTRATION PURPOSES AND TO PROTECT OUR BUSINESS INTERESTS

The business purposes for which we will use your information include accounting, budgeting, billing and audit, credit or other payment card verification, safety, security, statistical and marketing/profiling analysis, systems testing, maintenance, ordering of supplies, planning and development.

DATA TRANSFERRED OUTSIDE THE EU

Some of the companies we use for our apps are situated in third countries; therefore some data may be transferred to countries outside the European Economic Area (EEA).  Transfers of data to these companies are either on the basis of adequacy, or subject to appropriate safeguards.

SECURITY OF YOUR PERSONAL DATA

We are committed to taking appropriate technical and organisational measures to protect your personal data against unauthorised or unlawful processing and against accidental loss, destruction or damage to personal data.

As described in this Privacy Notice, we may in some instances disclose your personal data to third parties. Where MARCHON discloses your personal data to a third party, we require them to have appropriate technical and organisational measures in place to protect your personal data; however in some instances we may be compelled by law to disclose your personal data to a third party, over which we have limited control.

SMS Privacy Policy

MARCHON™ Supplements are committed to protecting your privacy. This SMS Privacy Policy explains how we collect, use, and protect the information you provide when you opt in to receive SMS communications from us.

1. Information We Collect

When you subscribe to our SMS service, we may collect the following information:

  • Your mobile phone number
  • Information related to your interaction with our SMS messages (e.g., message delivery and read receipts)

We do not collect any personal information through SMS other than the phone number you provide.

2. How We Use Your Information

We use the information collected for the following purposes:

  • To send you updates, promotional offers, and other marketing communications
  • To respond to your inquiries or requests
  • To improve our services and customer experience
  • To comply with legal obligations

3. Opting Out

You may opt out of receiving SMS messages at any time by replying "STOP" to any message you receive. Once you opt out, you will no longer receive SMS communications from us unless you opt back in.

4. Sharing Your Information

We will not share your mobile phone number or SMS-related information with third parties for their marketing purposes. We may share your information:

  • With service providers who help us deliver our SMS services (e.g., SMS platform providers)
  • When required by law or to protect our rights

5. Security

We take reasonable measures to protect the information collected via SMS. However, please note that no method of transmission over the internet or electronic storage is 100% secure.

6. Changes to This Privacy Policy

We may update this SMS Privacy Policy from time to time. Any changes will be posted on our website, and we encourage you to review this policy periodically.

COOKIES

We use cookies when you visit our site. By using our site, you agree to us placing these sorts of cookies on your device and accessing them when you visit the site in the future.  If you do not agree to our use of cookies in this way, you should set your browser settings accordingly or not use the MARCHON site. If you disable the cookies that we use, this may impact your user experience while on the MARCHON site.

There are three main types of cookies – here’s how and why we use them. 

Site functionality cookies – these cookies allow you to navigate the site and use our features. 

Site analytics/performance cookies* – These cookies allow us to measure and analyse how our visitors use the site, to improve both its functionality and your experience. These cookies don’t identify you as an individual.

*One of the type (2) cookies we use is ‘Hotjar’.  We use Hotjar in order to better understand our users’ needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users' experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behavior and their devices (in particular device’s IP address (captured and stored only in anonymized form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), preferred language used to display our website). Hotjar stores this information in a pseudonymized user profile. Neither Hotjar nor we will ever use this information to identify individual users or to match it with further data on an individual user. For further details, please see Hotjar’s privacy policy by clicking on this link.You can opt-out to the creation of a user profile, Hotjar’s storing of data about your usage of our site and Hotjar’s use of tracking cookies on other websites by following this opt-out link.

Marketing cookies* – used to track visitors across websites. The intention is to display ads that are relevant and engaging for the individual user and thereby more valuable for publishers and third party advertisers. They also limit the number of times that you see an ad and help us measure the effectiveness of our marketing campaigns.

*The marketing cookies we use on the MARCHON websites are; Facebook and Google. Facebook marketing cookies on our site let Facebook know that you have visited the MARCHON website; this allows Facebook to match your user info to your Facebook account (where applicable) and allow targeted advertising from MARCHON.   We also use our Facebook cookies to review how our generic adverts on Facebook are performing – to log a user reaching our website via clicking on a MARCHON advert on Facebook.  As well as Facebook, we use Google AdWords to re-engage visitors that are likely to convert to members based on online behaviour across websites.If you want to delete any cookies that are already on your computer, the “help” section in your browser should provide instructions on how to locate the file or directory that stores cookies. Further information about cookies can be found at https://ico.org.uk/for-organisations/direct-marketing-and-privacy-and-electronic-communications/guide-to-pecr/cookies-and-similar-technologies/

Please note that by deleting or disabling future cookies, your user experience may be affected and you might not be able to take advantage of certain functions of our site, and the complete MARCHON web experience.

We may occasionally include links to third party websites on our emails and/or website.  We do not take any responsibility for these sites, the cookies they use or how they manage any data you may provide to them.

YOUR RIGHTS

Your rights are as follows (noting that these rights don’t apply in all circumstances): The right to request access to your personal data and information about how we process itThe right to rectification – we will correct your personal data if it’s inaccurate and complete any incomplete personal data. It is your responsibility to ensure that you submit true, accurate and complete information to us.  You have the ability to change certain information via your online account (such as email and address).The right to erasure – you have the right to request that we delete personal data that we hold about you.The right to restrict processing. The right to object to processing – if you would like us to stop processing your personal data, you can do this in a number of ways; you can choose the ‘opt out/unsubscribe’ option if present on our email, you can reply STOP or UNSUBSCRIBE to any email/text contact, you can advise a team member if they call, or you can email support@marchon.co.uk.The right to Data Portability – move, copy or transfer your personal dataUpdates to our Privacy NoticeWe may update this Privacy Notice to reflect changes to our information practices or in line with new legislation. We encourage you to periodically review the Privacy Notice on our website for the latest information on our privacy practices.

CONTACTING MARCHON

If you have any questions or concerns about this Privacy Notice, or the way MARCHON are processing your data, or would like to exercise your rights in relation to your personal data, please contact support@marchon.co.uk if you have a complaint or concern about how we are processing your personal information then we will endeavor to address such concern(s). However, if you would like to direct your complaint/concerns to a Data Protection Authority, the contact details for your local Data Protection Authority are as follows: https://ico.org.uk/global/contact-us/.

 

2. MARCHON™ Online Training – Privacy Policy

WHO IS RESPONSIBLE FOR YOUR DATA?

Our Privacy Notice applies to the personal data that Marchon collects and uses.References in this Privacy Notice to “Marchon”, “we”, “us” or “our” means MARCHON TRAINING Limited (a company registered in England and Wales with registration no 11972890 and registered office at MARCHON Training Ltd: Miller & Co, 5 Imperial Court, Laporte Way, Luton, LU4 8FE) & Marchon Training Limited (a company registered in England and Wales with registration no 11972890 and registered office at MARCHON Training Ltd: Miller & Co, 5 Imperial Court, Laporte Way, Luton, LU4 8FE) We control the ways your personal data are collected and the purposes for which your personal data are used and are therefore the “data controller” for the purposes of the GDPR 2018, UK Data Protection Act 2018 and any other applicable European data protection legislation.

CATEGORIES OF DATA WE COLLECT

We may collect and process the following categories of information about you:

OTHER

We have partnered with various technologies: Heroku, Mixpanel, Rudderstack, Stripe, Revenuecat, Google and Firebase, and we reserve the right to add other services when appropriate, to offer members the opportunity to enhance their training experience.  Use of these services is optional and you are in control of your data via use of the APP (see the service provider’s privacy notice for more information).  MARCHON can only view the data you give us permission to and communicate with you via the APP (if permission is given) eg to invite you to join Gym challenges.

SPECIAL CATEGORIES OF PERSONAL DATA

In the course of providing services to you, we may collect information that is considered “special categories of personal data” eg completion of a health questionnaire. We only collect this information where you have given your explicit consent, it is necessary to protect your vital interests, or you have deliberately made it public. If you do not allow us to process any special category personal data, this may mean we are unable to provide all or parts of the services you have requested from us.

HOW AND WHY WE USE YOUR PERSONAL DATA

To fulfil contractual obligations and provide our services to you. Training membership is a contract between MARCHON and each individual member, so we require your personal data in order to issue you a membership unique to you, to allow you APP access and enable us to verify your identity when necessary.

TO COMMUNICATE WITH YOU AND MANAGE OUR RELATIONSHIP WITH YOU

We may need to contact you by email, phone, letter and/or SMS for administrative, customer service or operational reasons, please be aware that these communications are not made for marketing purposes and as such, you will continue to receive them even if you choose not to receive marketing communications.  Examples of these include; changes to pricing structure or unplanned Training closures.

Your opinion is very important to us, so we may send you an email or SMS to seek your feedback.We will use the communications you exchange with us and the feedback you may provide in order to manage our relationship with you as our customer and to improve our services and experiences for other members.

TO PERSONALISE AND IMPROVE YOUR CUSTOMER EXPERIENCE

We may also collect information on how you use our website, which pages of our website you visit most, what services you use/purchase, in order to understand what you like. We may use this information to tailor the content and offers that you see on our website and to send you relevant messages that we think you might like.

To raise awareness and enable you to share your achievements with others, we post photos and/or videos on social media, of any special events or challenges that we organise.  Please be aware that if you take part, you may be included in these.

TO INFORM YOU ABOUT OUR NEWS AND OFFERS THAT YOU MAY LIKE

As part of our service, we will email you with Training news and offers that we have negotiated for our members and guests.  If you do not wish to receive this additional information, you can; opt out at point of sale, choose the ‘opt out/unsubscribe’ option present on our email, reply STOP or UNSUBSCRIBE to any email/text contact.As a previous member, we may contact you up to 24 months after your membership end date, if we have a re- joining offer exclusive to previous members.If you have not made a purchase from us, we will only contact you via SMS/email/phone with updates, such as; offers and events IF you have consented to this (with the exception of direct response to a query). You can ‘unconsent’ to contact at any time choosing the ‘opt out/unsubscribe’ option present on our email, reply STOP or UNSUBSCRIBE to any email/text contact.

TO IMPROVE OUR SERVICES, FOR ADMINISTRATION PURPOSES AND TO PROTECT OUR BUSINESS INTERESTS

The business purposes for which we will use your information include accounting, budgeting, billing and audit, credit or other payment card verification, safety, security, statistical and marketing/profiling analysis, systems testing, maintenance, ordering of supplies, planning and development.

SHARING YOUR PERSONAL DATA

Your personal data may be disclosed to a third party who acquires us.We may also share some of your personal data with, or obtain your personal data from, the following categories of third parties:An individual who pays for your membership on your behalf – to administer your membership on an ongoing basisPostal or digital mailing company/app – to send out communication to you on our behalf.Specialist survey company/app – to send out surveys to you on our behalf (you are not obliged to respond to them).Bank/credit or debit card companies – in order to process your payments for services.Credit control company – with prior notification, should contracted membership subscriptions or payment for goods or services become overdue (as per our T&C’s).Web servers/website providers – hosting/storing some personal data.IT support company – able to access some information to assist with IT issues.Social media site – hashed email matched to account to create custom audience fileTill and booking appsProfiling company – some of your data may be temporarily shared to ensure relevance of marketing communication and profiling to enhance our targetingIn addition to the categories of recipient listed above, we may disclose your personal data when this is required by the law of any jurisdiction to which Marchon may be subject.

DATA TRANSFERRED OUTSIDE THE EU

Some of the companies we use for our apps are situated in third countries; therefore some data may be transferred to countries outside the European Economic Area (EEA).  Transfers of data to these companies are either on the basis of adequacy, or subject to appropriate safeguards.

SECURITY OF YOUR PERSONAL DATA

We are committed to taking appropriate technical and organisational measures to protect your personal data against unauthorised or unlawful processing and against accidental loss, destruction or damage to personal data.

As described in this Privacy Notice, we may in some instances disclose your personal data to third parties. Where Marchon discloses your personal data to a third party, we require them to have appropriate technical and organisational measures in place to protect your personal data; however in some instances we may be compelled by law to disclose your personal data to a third party, over which we have limited control.

COOKIES

We use cookies when you visit our site. By using our site, you agree to us placing these sorts of cookies on your device and accessing them when you visit the site in the future.  If you do not agree to our use of cookies in this way, you should set your browser settings accordingly or not use the Marchon site. If you disable the cookies that we use, this may impact your user experience while on the Marchon site.

There are three main types of cookies – here’s how and why we use them.Site functionality cookies – these cookies allow you to navigate the site and use our features.Site analytics/performance cookies* – these cookies allow us to measure and analyse how our visitors use the site, to improve both its functionality and your experience. These cookies don’t identify you as an individual.*One of the type (2) cookies we use is ‘Hotjar’.  We use Hotjar in order to better understand our users’ needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behavior and their devices (in particular device’s IP address (captured and stored only in anonymized form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), preferred language used to display our website). Hotjar stores this information in a pseudonymized user profile. Neither Hotjar nor we will ever use this information to identify individual users or to match it with further data on an individual user. For further details, please see Hotjar’s privacy policy by clicking on this link.You can opt-out to the creation of a user profile, Hotjar’s storing of data about your usage of our site and Hotjar’s use of tracking cookies on other websites by following this opt-out link.

Marketing cookies* – used to track visitors across websites. The intention is to display ads that are relevant and engaging for the individual user and thereby more valuable for publishers and third party advertisers. They also limit the number of times that you see an ad and help us measure the effectiveness of our marketing campaigns.

*The marketing cookies we use on the Marchon website are; Facebook and Google. Facebook marketing cookies on our site let Facebook know that you have visited the Marchon website; this allows Facebook to match your user info to your Facebook account (where applicable) and allow targeted advertising from Marchon.   We also use our Facebook cookies to review how our generic adverts on Facebook are performing – to log a user reaching our website via clicking on a Marchon advert on Facebook.  As well as Facebook, we use Google AdWords to re-engage visitors that are likely to convert to members based on online behaviour across websites.If you want to delete any cookies that are already on your computer, the “help” section in your browser should provide instructions on how to locate the file or directory that stores cookies.Further information about cookies can be found at https://ico.org.uk/for-organisations/guide-to-pecr/cookies-and-similar-technologies/.

Please note that by deleting or disabling future cookies, your user experience may be affected and you might not be able to take advantage of certain functions of our site, and the complete Marchon web experience.

We may occasionally include links to third party websites on our emails and/or website.  We do not take any responsibility for these sites, the cookies they use or how they manage any data you may provide to them.

RETENTION PERIOD

We will retain your personal data for the period necessary to fulfil the purposes outlined in this Privacy Notice unless a longer retention period is required or permitted by law, for example to comply with retention obligations e.g. under tax or contract law. You can request deletion of your personal data at any time (see the section below on your right to erasure).

YOUR RIGHTS

Your rights are as follows (noting that these rights don’t apply in all circumstances):The right to request access to your personal data and information about how we process itThe right to rectification – we will correct your personal data if it’s inaccurate and complete any incomplete personal data. It is your responsibility to ensure that you submit true, accurate and complete information to us.  You have the ability to change certain information via your online account (such as email and address).The right to erasure – you have the right to request that we delete personal data that we hold about you.The right to restrict processingThe right to object to processing – if you would like us to stop processing your personal data, you can do this in a number of ways; you can choose the ‘opt out/unsubscribe’ option if present on our email, you can reply STOP or UNSUBSCRIBE to any email/text contact, you can advise a team member if they call, or you can email support@marchon.co.ukThe right to Data Portability – move, copy or transfer your personal dataUpdates to our Privacy NoticeWe may update this Privacy Notice to reflect changes to our information practices or in line with new legislation. We encourage you to periodically review the Privacy Notice on our website for the latest information on our privacy practices.

CONTACTING MARCHON

If you have any questions or concerns about this Privacy Notice, or the way Marchon are processing your data, or would like to exercise your rights in relation to your personal data, please contact support@marchon.co.uk if you have a complaint or concern about how we are processing your personal information then we will endeavour to address such concern(s). However, if you would like to direct your complaint/concerns to a Data Protection Authority, the contact details for your local Data Protection Authority are as follows: https://ico.org.uk/global/contact-us/.